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Întrebarea 1 din 55
1. Întrebare
Your program is designed to produce a new generation of electric cars. While you are in the formulation sub-phase, the sponsor informs you that MeCa Company is planning to produce the same type of cars. Immediately you started the environmental analysis. Which of the following will you use?
Corect
When conducting environmental analysis for a strategic initiative and/or business case, it is important to consider that competing efforts may reside within or external to the organization. A typical business case includes analysis and comparison against real or hypothetical alternative scenarios. Where appropriate, comparative advantage analysis may also include what-if analyses to illustrate how the program’s objectives and intended benefits could be achieved by other means. Reference is Standard for program management page#39
Incorect
When conducting environmental analysis for a strategic initiative and/or business case, it is important to consider that competing efforts may reside within or external to the organization. A typical business case includes analysis and comparison against real or hypothetical alternative scenarios. Where appropriate, comparative advantage analysis may also include what-if analyses to illustrate how the program’s objectives and intended benefits could be achieved by other means. Reference is Standard for program management page#39
Întrebarea 2 din 55
2. Întrebare
The Program governance comprises the framework, functions, and processes by which a program is monitored, managed, and supported in order to meet organizational strategic and operational goals. The Governance board ensures that the program is performing well and is on track to achieve expected program benefits. Within the above context, which of the following is the best tool used by the governance board for this?
Corect
Program periodic health checks, generally held between decision-point reviews, assess a program’s ongoing performance and progress toward the realization and sustainment of benefits. SPM 5th edition, Page# 116.
Governance plan earned value forecasts and benefits metrics can all help. But the best tool is periodic health check review meetings.
Incorect
Program periodic health checks, generally held between decision-point reviews, assess a program’s ongoing performance and progress toward the realization and sustainment of benefits. SPM 5th edition, Page# 116.
Governance plan earned value forecasts and benefits metrics can all help. But the best tool is periodic health check review meetings.
Întrebarea 3 din 55
3. Întrebare
You are a member of the selection committee to select the programs and projects that your organization will pursue next season. One of the selected programs is for socioeconomic changes. This program contains 3 projects and one subsidiary program. One of the projects for improving the level of behavior and morality in the neighborhood. In which of the following do you document the output /outcome of that project?
Corect
Business case Programs are linked to the organization’s strategic plan to help the organization achieve its strategic goals and objectives and balance resource use and maximize value. The business case is developed to assess the investment of the program against its intended benefits. In this situation, improving the level of behavior and morality in the neighborhood is an example of the benefit of the program to consider when it is proposed to the Selection Committee. SPM 5th edition, Page# 69.
Examples of benefits: an improvement in employee morale or customer satisfaction or may include a benefit such as the reduced incidence of a health condition or disease. SPM 5th edition, page#81.
Incorect
Business case Programs are linked to the organization’s strategic plan to help the organization achieve its strategic goals and objectives and balance resource use and maximize value. The business case is developed to assess the investment of the program against its intended benefits. In this situation, improving the level of behavior and morality in the neighborhood is an example of the benefit of the program to consider when it is proposed to the Selection Committee. SPM 5th edition, Page# 69.
Examples of benefits: an improvement in employee morale or customer satisfaction or may include a benefit such as the reduced incidence of a health condition or disease. SPM 5th edition, page#81.
Întrebarea 4 din 55
4. Întrebare
You are a program manager for the construction of a new power plant program. The program charter is approved, and now you officially commence the program planning sub-phase. During this sub-phase, the governance structure is established, the initial program organization is defined, and a team is assembled to develop the program management plan. Within the above context, which of the following is least likely for an effective governance structure?
Corect
You can’t expect project-level issues to be resolved always at the project level. There may be some issues that better be resolved at the program level or higher. The remaining three options are most likely for an effective program governance structure.
Incorect
You can’t expect project-level issues to be resolved always at the project level. There may be some issues that better be resolved at the program level or higher. The remaining three options are most likely for an effective program governance structure.
Întrebarea 5 din 55
5. Întrebare
Program management office (PMO) and Program management information system (PMIS) are very important elements in program management. PMO establishes consistent policies, standards, and training for the program. The program management information system (PMIS) consists of tools used to collect, integrate, and communicate program information. The above elements are parts of ————–.
Corect
For many programs, the program management office (PMO) is a core part of the program infrastructure. It supports the management and coordination of the program and component work. The PMO also establishes consistent policies, standards, and training for programs in the organization. Another key element of the program infrastructure is the program management information system (PMIS). A PMIS consists of tools used to collect, integrate, and communicate information critical to the effective management of one or more organizational programs. SPM 5th edition, page# 178.
Incorect
For many programs, the program management office (PMO) is a core part of the program infrastructure. It supports the management and coordination of the program and component work. The PMO also establishes consistent policies, standards, and training for programs in the organization. Another key element of the program infrastructure is the program management information system (PMIS). A PMIS consists of tools used to collect, integrate, and communicate information critical to the effective management of one or more organizational programs. SPM 5th edition, page# 178.
Întrebarea 6 din 55
6. Întrebare
You are discussing the program with an individual or a group that is required to drive changes through the organization so the operations can accommodate capabilities delivered by the program and secure the available positive benefits and steward the handling of negative benefits. Who is that individual or group?
Corect
A program sponsor is an individual or a group that provides resources and support for the program and is accountable for enabling success. The program sponsor is often the champion of the program. SPM 5th edition Page# 101.
the program sponsor is required to drive changes through the organization so that operations can accommodate capabilities delivered by the program, and secure the available positive benefits, and steward the handling of negative benefits. As such, the sponsor is integral to the communication and stakeholder processes. SPM 5th edition Page# 120.
Incorect
A program sponsor is an individual or a group that provides resources and support for the program and is accountable for enabling success. The program sponsor is often the champion of the program. SPM 5th edition Page# 101.
the program sponsor is required to drive changes through the organization so that operations can accommodate capabilities delivered by the program, and secure the available positive benefits, and steward the handling of negative benefits. As such, the sponsor is integral to the communication and stakeholder processes. SPM 5th edition Page# 120.
Întrebarea 7 din 55
7. Întrebare
The Program governance comprises the framework, functions, and processes by which a program is monitored, managed, and supported in order to meet organizational strategic and operational goals. The Governance board ensures that the program is performing well and is on track to achieve expected program benefits. Within the above context, which of the following is the best tool used by the governance board for this?
Corect
Program periodic health checks, generally held between decision-point reviews, assess a program’s ongoing performance and progress toward the realization and sustainment of benefits. SPM 5th edition Page# 116.
Governance plan earned value forecasts and benefits metrics can all help. But the best tool is periodic health check review meetings.
Incorect
Program periodic health checks, generally held between decision-point reviews, assess a program’s ongoing performance and progress toward the realization and sustainment of benefits. SPM 5th edition Page# 116.
Governance plan earned value forecasts and benefits metrics can all help. But the best tool is periodic health check review meetings.
Întrebarea 8 din 55
8. Întrebare
During the delivery phase of your program, a program team member has reached you to inform you about new activities that can accelerate the program schedule. What will you do FIRST?
Corect
If you discovered a risk, you have to identify and analyze then assign an appropriate response.
Schedule control involves identifying not only slippages but also opportunities to accelerate program or component schedules and should be used for proper risk management. Program schedule risks should be tracked as part of the risk management activity. SPM 5th edition Page#169.
Incorect
If you discovered a risk, you have to identify and analyze then assign an appropriate response.
Schedule control involves identifying not only slippages but also opportunities to accelerate program or component schedules and should be used for proper risk management. Program schedule risks should be tracked as part of the risk management activity. SPM 5th edition Page#169.
Întrebarea 9 din 55
9. Întrebare
You are a program manager of the construction of a new road for your organization ASDDM Inc. During the meeting, you and the sponsor are discussing the level of confidence in the appraisal of the activity durations. In which phase are you working?
Corect
During the program schedule assessment in the formulation sub-phase. The initial assessment should state the level of confidence in the assessment of activity durations and identify where alternative activities could be initiated if activities run into excessive delays. SPM 5th edition Page# 183.
Incorect
During the program schedule assessment in the formulation sub-phase. The initial assessment should state the level of confidence in the assessment of activity durations and identify where alternative activities could be initiated if activities run into excessive delays. SPM 5th edition Page# 183.
Întrebarea 10 din 55
10. Întrebare
You are a program manager of the construction of a new tower in your city. The program contains 4 projects (project 1 up to project 4). While the program was in the delivery phase, an identified risk (R1) of project 1 occurred. Within the above context and the given tables, what is the remaining contingency reserve of the program?
Corect
If the risk (R1) of project 1 occurred, you have to subtract the total impact of the risk ($80,000) from the contingency reserve of the project ($145,000). The remaining contingency reserve of project 1 = 145,000 – 80,000= $ 65,000.
The program manager may hold contingency reserves at the program level to support risk responses. The program contingency reserve is not a substitute for the component contingency reserve, which is held at the component level. So the program contingency reserve will not be impacted by the project’s contingency reserve.
The correct answer is: 1.500.000 $
Incorect
If the risk (R1) of project 1 occurred, you have to subtract the total impact of the risk ($80,000) from the contingency reserve of the project ($145,000). The remaining contingency reserve of project 1 = 145,000 – 80,000= $ 65,000.
The program manager may hold contingency reserves at the program level to support risk responses. The program contingency reserve is not a substitute for the component contingency reserve, which is held at the component level. So the program contingency reserve will not be impacted by the project’s contingency reserve.
The correct answer is: 1.500.000 $
Întrebarea 11 din 55
11. Întrebare
You are the program manager of the construction of the new airport extension in your city. Now you are in the delivery phase and one of your team informed you that many of the products and deliverables have been tested many times by the same test which leads to an increase in the cost. As a program manager, what will you do first?
Corect
It is beneficial to analyze program quality in order to evaluate it across the program with the goal of combining quality tests and inspections in order to reduce costs, where feasible. If the tests are not coordinated, products and deliverables could be tested several times throughout a program and a cost incurred for no valid reason. The quality management plan provides the quality assurance measures and quality controls that are incorporated into the program and the methods of inspection based on the program scope. SPM 5th edition, Page#192.
“Review the program schedule management plan.”: This is wrong because the program schedule management plan establishes the criteria and the activities for developing, monitoring, and controlling the schedule. The program schedule management plan should include guidance on how changes to schedule baselines are to be coordinated and controlled across program components. SPM 5th edition, Page#236.
“Review the risk management plan.”: This is wrong because the risk management plan will be reviewed later to address such risks in the future.
“Escalate to the program steering committee.”: This is wrong because we can’t escalate without analysis.
Incorect
It is beneficial to analyze program quality in order to evaluate it across the program with the goal of combining quality tests and inspections in order to reduce costs, where feasible. If the tests are not coordinated, products and deliverables could be tested several times throughout a program and a cost incurred for no valid reason. The quality management plan provides the quality assurance measures and quality controls that are incorporated into the program and the methods of inspection based on the program scope. SPM 5th edition, Page#192.
“Review the program schedule management plan.”: This is wrong because the program schedule management plan establishes the criteria and the activities for developing, monitoring, and controlling the schedule. The program schedule management plan should include guidance on how changes to schedule baselines are to be coordinated and controlled across program components. SPM 5th edition, Page#236.
“Review the risk management plan.”: This is wrong because the risk management plan will be reviewed later to address such risks in the future.
“Escalate to the program steering committee.”: This is wrong because we can’t escalate without analysis.
Întrebarea 12 din 55
12. Întrebare
X and Y are two programs in the same portfolio. You are the program manager of Program Y, which is not critical to the portfolio. You have a risk strategy in your program that needs a scarce resource. But this scarce resource was assigned to program X . Within the above context, what will you do?
Corect
Since your program is not critical to the portfolio, so the priority will be for program X. You have to meet the program manager of program X for optimizing the usage of the scarce resource, and inform your proposal to the sponsor to take the decision because you and program manager X are program managers under the sponsoring portfolio.
Incorect
Since your program is not critical to the portfolio, so the priority will be for program X. You have to meet the program manager of program X for optimizing the usage of the scarce resource, and inform your proposal to the sponsor to take the decision because you and program manager X are program managers under the sponsoring portfolio.
Întrebarea 13 din 55
13. Întrebare
You are a program manager of the construction of a new hospital. During the execution of the program, you have identified a delay in getting resources allocated to the program components. Within the above context, what is your action?
Corect
A program sponsor is an individual or a group that provides resources and support for the program and is accountable for enabling success. SPM 5th edition, Page# 101.
Incorect
A program sponsor is an individual or a group that provides resources and support for the program and is accountable for enabling success. SPM 5th edition, Page# 101.
Întrebarea 14 din 55
14. Întrebare
X Galati is a large organization in the production of steel. They what to increase productivity through the construction of a new steel factory. The management assigned you as a program manager for the construction of the new factory. During the planning sub-phase, the program sponsor got his annual vacation. Within the above context, who may assume the role of the program sponsor?
Corect
A program sponsor is an individual or a group that provides resources and support for the program and is accountable for enabling success. A program steering committee may assume the role of a program sponsor. However, the program sponsor is usually an individual executive who is committed to ensuring that the program is appropriately supported and able to deliver its intended benefits. SPM 5th edition, page# 101, 25.
The program sponsor role is frequently filled by an executive member of the program steering committee. SPM 5th edition, PAGE# 119.
The program manager does have the power of the steering committee members, so he can’t assume the role of the program sponsor.
Not any Executive can assume the role of the program sponsor. Because some of them don’t know anything about the program.
PMO role is different completely from the program sponsor role.
Incorect
A program sponsor is an individual or a group that provides resources and support for the program and is accountable for enabling success. A program steering committee may assume the role of a program sponsor. However, the program sponsor is usually an individual executive who is committed to ensuring that the program is appropriately supported and able to deliver its intended benefits. SPM 5th edition, page# 101, 25.
The program sponsor role is frequently filled by an executive member of the program steering committee. SPM 5th edition, PAGE# 119.
The program manager does have the power of the steering committee members, so he can’t assume the role of the program sponsor.
Not any Executive can assume the role of the program sponsor. Because some of them don’t know anything about the program.
PMO role is different completely from the program sponsor role.
Întrebarea 15 din 55
15. Întrebare
Your company just awarded 15 projects, each project scope is “construction of a new factory”, in the same industrial city. All factories are different and all will be funded and supported by the government. All project materials will be provided by Hitachi Japan, as a preferred vendor. Now, you are a program manager of an existing program and your manager requests your proposal on; how you will manage these projects. What is the best proposal?
Corect
Component projects or programs that do not advance common or complementary goals; or that do not jointly contribute to the delivery of common benefits; or that are related only by common sources of support, technology, or stakeholders are often better managed as portfolios rather than as programs. SPM 5th edition, Page#6.
The components of your existing program are not related to the new projects. So cannot be managed as a subsidiary program under your program.
The new 15 projects are not related, so you can’t manage them as a program or subsidiary program.
Incorect
Component projects or programs that do not advance common or complementary goals; or that do not jointly contribute to the delivery of common benefits; or that are related only by common sources of support, technology, or stakeholders are often better managed as portfolios rather than as programs. SPM 5th edition, Page#6.
The components of your existing program are not related to the new projects. So cannot be managed as a subsidiary program under your program.
The new 15 projects are not related, so you can’t manage them as a program or subsidiary program.
Întrebarea 16 din 55
16. Întrebare
Mark is a program manager for the construction of a new road. He is discussing with the team the program benefits and outcomes. During the discussion, a team member asks about the return on investment that may help to fund future benefits. Within the above context, which of the following can provide a visual of when the return on investment may help fund of future program benefits?
Corect
Here the keyword is Visual, and the roadmap is a major part in the program management plan. Depending on the nature of the program, the program management plan can include graphical representations of the incremental benefits to provide a visual of when the return on investment may help fund the future program benefits and outcomes. As incremental benefits are being produced, the intended recipients, whether internal or external to the organization, are prepared for the resulting change and able to sustain the incremental benefits through to completion of the program and beyond. SPM 5th edition, Page# 82.
We know that the program business case is a documented economic feasibility study used to establish the validity of the benefits to be delivered by a program. But will not provide visual information.
Incorect
Here the keyword is Visual, and the roadmap is a major part in the program management plan. Depending on the nature of the program, the program management plan can include graphical representations of the incremental benefits to provide a visual of when the return on investment may help fund the future program benefits and outcomes. As incremental benefits are being produced, the intended recipients, whether internal or external to the organization, are prepared for the resulting change and able to sustain the incremental benefits through to completion of the program and beyond. SPM 5th edition, Page# 82.
We know that the program business case is a documented economic feasibility study used to establish the validity of the benefits to be delivered by a program. But will not provide visual information.
Întrebarea 17 din 55
17. Întrebare
PMA is a large construction company in Europe. You are the program manager for the construction of a new airport program. The program is complex and has 20 components. Now you are in a meeting with the portfolio manager discussing the framework in which the portfolio, program, and project management are integrated to achieve the strategic objectives. Which one of the following options can provide the mentioned above framework?
Corect
OPM provides a framework in which portfolio, program, and project management practices are integrated to achieve strategic objectives. OPM supports the coordinated practice of portfolio, program, and project management by linking portfolio, program, and project management principles and practices. OPM is employed to produce improved performance, better results, and sustainable strategic benefits for organizations. PMBOK 6th edition Page#17.
“Program management office PMO.”: is wrong because it’s not mentioned PMO for portfolio, program, or project.
“Program governance board.”: is wrong because, the program governance board can provide a framework for the overall program, but not for the portfolio.
Incorect
OPM provides a framework in which portfolio, program, and project management practices are integrated to achieve strategic objectives. OPM supports the coordinated practice of portfolio, program, and project management by linking portfolio, program, and project management principles and practices. OPM is employed to produce improved performance, better results, and sustainable strategic benefits for organizations. PMBOK 6th edition Page#17.
“Program management office PMO.”: is wrong because it’s not mentioned PMO for portfolio, program, or project.
“Program governance board.”: is wrong because, the program governance board can provide a framework for the overall program, but not for the portfolio.
Întrebarea 18 din 55
18. Întrebare
Your organization just awarded the construction of a new seaport. During the portfolio meeting, some of the members prefer to pursue it as a project, while other members suggest pursuing it as a program to enhance the delivery of benefits. How can the program enhance the delivery of benefits?
Corect
The program manager has to ensure that the strategies and the plans of both program and its components are responsively adapted to the outcomes of the components, or to changes in the direction or strategies of the sponsoring organization.
The outcomes generated by the components of programs may be complex and unpredictable at times. As a consequence, programs should be managed to recognize the potential need to seek synergies and economies of scale among program components, and adapt strategies and plans during the course of a program to optimize the delivery of benefits and value. A primary role of the program manager is to proactively manage delivery execution to ensure continuous alignment with committed outcomes. Program managers should ensure that program components are adapted as required and that the program is continuously aligned with the organization’s strategic objectives to deliver its planned benefits. SPM Page# 18.
Incorect
The program manager has to ensure that the strategies and the plans of both program and its components are responsively adapted to the outcomes of the components, or to changes in the direction or strategies of the sponsoring organization.
The outcomes generated by the components of programs may be complex and unpredictable at times. As a consequence, programs should be managed to recognize the potential need to seek synergies and economies of scale among program components, and adapt strategies and plans during the course of a program to optimize the delivery of benefits and value. A primary role of the program manager is to proactively manage delivery execution to ensure continuous alignment with committed outcomes. Program managers should ensure that program components are adapted as required and that the program is continuously aligned with the organization’s strategic objectives to deliver its planned benefits. SPM Page# 18.
Întrebarea 19 din 55
19. Întrebare
Accelyo is an organization for information technology. They have been awarded one of the most important programs with the Ministry of finance. You are the program manager of this program and the customer is very happy with the program performance. Now you are in the closure phase and all the program benefits have been delivered. Within the above context, what will you do to transition the program?
Corect
Option “Close all components and their contracts.” is wrong because all components and their contracts are already closed and the benefits have been delivered.
Option “Transfer the program immediately to the customer, since they are happy with the program performance.” is wrong because we can’t transition the program without approval from the program steering committee.
Option “Complete the transition of all program components.” is wrong because all components already transitioned during the delivery phase.
Option “Present the final performance report to the governance board.” is Correct: For transition or closing the program we have to get approval from the steering committee. The program closure phase includes program activities necessary to transition program benefits to the sustaining organization and formally close the program in a controlled manner. During program transition, the program steering committee is consulted to determine whether: (a) the program has met all of the desired benefits and that all transition work has been performed within the component transition, or (b) there is another program or sustaining activity that will oversee the ongoing benefits for which this program was chartered. Reference is Standard for program management 5th edition Page# 148. Obtain authorization(s) and approval(s) through stage-gate reviews by presenting the program status to the governance authorities in order to proceed to the next phase of the program. Examination Content Outline Domain 5/Task 3. Obtain stakeholder approval for program closure in order to initiate close-out/transition activities. Examination Content Outline Domain 2 / Task 31, 32, and 33.
Incorect
Option “Close all components and their contracts.” is wrong because all components and their contracts are already closed and the benefits have been delivered.
Option “Transfer the program immediately to the customer, since they are happy with the program performance.” is wrong because we can’t transition the program without approval from the program steering committee.
Option “Complete the transition of all program components.” is wrong because all components already transitioned during the delivery phase.
Option “Present the final performance report to the governance board.” is Correct: For transition or closing the program we have to get approval from the steering committee. The program closure phase includes program activities necessary to transition program benefits to the sustaining organization and formally close the program in a controlled manner. During program transition, the program steering committee is consulted to determine whether: (a) the program has met all of the desired benefits and that all transition work has been performed within the component transition, or (b) there is another program or sustaining activity that will oversee the ongoing benefits for which this program was chartered. Reference is Standard for program management 5th edition Page# 148. Obtain authorization(s) and approval(s) through stage-gate reviews by presenting the program status to the governance authorities in order to proceed to the next phase of the program. Examination Content Outline Domain 5/Task 3. Obtain stakeholder approval for program closure in order to initiate close-out/transition activities. Examination Content Outline Domain 2 / Task 31, 32, and 33.
Întrebarea 20 din 55
20. Întrebare
You are a program manager for the construction of the infrastructure of a new Village. After some analysis, you defined a misalignment between the components and the organization’s strategic plan elements. Which of the following are the least significant elements in the organization’s strategic plan?
Corect
The correct answer is “Values.”: Organization’s vision and mission are used as input to the strategic planning cycle and are reflected throughout the strategic plan. The strategic planning cycle results in the creation or update of the organization’s strategic goals and objectives which are documented in the organization’s strategic plan. The Values are the least significant element because they will be achieved after the usage of the benefits. “Organizations build strategy to define how their vision will be achieved. The completion of the strategic planning cycle results in the creation or update of the organization’s strategic goals and objectives which are documented in the organization’s strategic plan. The organization’s vision and mission are used as input to the strategic planning cycle and are reflected throughout the strategic plan. Reference is Standard for program management 5th edition, page#69.
Incorect
The correct answer is “Values.”: Organization’s vision and mission are used as input to the strategic planning cycle and are reflected throughout the strategic plan. The strategic planning cycle results in the creation or update of the organization’s strategic goals and objectives which are documented in the organization’s strategic plan. The Values are the least significant element because they will be achieved after the usage of the benefits. “Organizations build strategy to define how their vision will be achieved. The completion of the strategic planning cycle results in the creation or update of the organization’s strategic goals and objectives which are documented in the organization’s strategic plan. The organization’s vision and mission are used as input to the strategic planning cycle and are reflected throughout the strategic plan. Reference is Standard for program management 5th edition, page#69.
Întrebarea 21 din 55
21. Întrebare
Your program is critical for your organization’s investments. The sponsor informed you that all the high management focuses on this program and its performance, so you decided to increase the number of health checks. Which of the following can affect the number of previous activities?
Corect
The correct answer is “The period between scheduled decision-point reviews.”: Program periodic health checks, generally held between decision-point reviews, assess a program’s ongoing performance and progress toward the realization and sustainment of benefits. The importance and use of these reviews increase when there is an extended period between scheduled decision-point reviews. Reference is Standard for program management 5th edition, page# 116. The number of change requests and the program risk tolerance can affect the number of decision point reviews that will increase or decrease the period between them. Not all change requests can trigger the governance reviews, only the change requests for adding or closing a component. Other change requests can be under the program manager’s authority, with no need for decision point reviews. (Decision point reviews often are conducted at times that coincide with the initiation or completion of significant segments of a program to enable governance to approve or disapprove the passage of a program from one significant segment to another. They also facilitate the review and approval of any required changes to the program at key decision points. Reference is Standard for program management 5th edition, page#115). The frequency of program reviews and the specific requirements of those reviews may reflect the autonomy given to the program team to oversee and manage the program. Reference is Standard for program management 5th edition, page#116.
Incorect
The correct answer is “The period between scheduled decision-point reviews.”: Program periodic health checks, generally held between decision-point reviews, assess a program’s ongoing performance and progress toward the realization and sustainment of benefits. The importance and use of these reviews increase when there is an extended period between scheduled decision-point reviews. Reference is Standard for program management 5th edition, page# 116. The number of change requests and the program risk tolerance can affect the number of decision point reviews that will increase or decrease the period between them. Not all change requests can trigger the governance reviews, only the change requests for adding or closing a component. Other change requests can be under the program manager’s authority, with no need for decision point reviews. (Decision point reviews often are conducted at times that coincide with the initiation or completion of significant segments of a program to enable governance to approve or disapprove the passage of a program from one significant segment to another. They also facilitate the review and approval of any required changes to the program at key decision points. Reference is Standard for program management 5th edition, page#115). The frequency of program reviews and the specific requirements of those reviews may reflect the autonomy given to the program team to oversee and manage the program. Reference is Standard for program management 5th edition, page#116.
Întrebarea 22 din 55
22. Întrebare
You are the program manager of the construction of a high dam in your country. The program consists of 20 projects and 7 subsidiary programs. The program management plan has been approved. Now you are in the delivery phase, and many risks have been identified, some of these risks are from projects that may impact other components of the program. You have noticed that the project managers report to each other only about the risks that may impact other projects and the program which leads to delays in the program. Which of the following can avoid that problem in the future?
Corect
The correct answer is “Develop escalation policies and procedures.”: Options “Develop a governance framework.”, “Develop escalation policies and procedures.”, and “Develop program governance frameworks, functions, and processes.” are elements in option “program governance plan “. Sure the development of a program governance plan will solve the problem, but we are looking for the best and specific option. Option “Develop escalation policies and procedures.”: Developing escalation policies and procedures is the specific option that will solve the problem as a part of the governance plan. Establish escalation policies and procedures in order to ensure risks are handled at the appropriate level. Examination Content Outline Domain5/task7. Each program’s governance frameworks, functions, and processes are summarized in a program governance plan. Reference is Standard for program management 5th edition, Page#111. Effective risk and issue management practices ensure that key risks and issues are escalated appropriately and resolved in a timely manner. The expectations for risk and issue escalation at all levels are documented and communicated to ensure that the organization clearly defines its requirements for the engagement of governing stakeholders at the appropriate times for effective risk and issue management. Reference is Standard for program management 5th edition, Page#114.
Incorect
The correct answer is “Develop escalation policies and procedures.”: Options “Develop a governance framework.”, “Develop escalation policies and procedures.”, and “Develop program governance frameworks, functions, and processes.” are elements in option “program governance plan “. Sure the development of a program governance plan will solve the problem, but we are looking for the best and specific option. Option “Develop escalation policies and procedures.”: Developing escalation policies and procedures is the specific option that will solve the problem as a part of the governance plan. Establish escalation policies and procedures in order to ensure risks are handled at the appropriate level. Examination Content Outline Domain5/task7. Each program’s governance frameworks, functions, and processes are summarized in a program governance plan. Reference is Standard for program management 5th edition, Page#111. Effective risk and issue management practices ensure that key risks and issues are escalated appropriately and resolved in a timely manner. The expectations for risk and issue escalation at all levels are documented and communicated to ensure that the organization clearly defines its requirements for the engagement of governing stakeholders at the appropriate times for effective risk and issue management. Reference is Standard for program management 5th edition, Page#114.
Întrebarea 23 din 55
23. Întrebare
A key stakeholder requests a change that may impact the schedule of the program, you captured the request in the change log, performed the impact analysis then take the decision on behalf of the program governance board. The key stakeholder refused your behavior and requested approval on the change request from the governance board. Which of the following will you submit to the key stakeholder to show him that you are right?
Corect
The correct answer is “Program governance plan.”. Now you are in the delivery phase. “Program Charter.” is wrong because the program charter includes the recommended Program governance that will be updated in the program governance plan.” What is the recommended governance structure to manage, control, and support the program? What are the recommended governance structures to guide and oversee the program components, including reporting requirements? What authority does the program manager possess? This information is updated in the program governance plan.”. SPM 5th edition, page# 71.
“Program Business case.” is wrong; the Business case includes the authority of the sponsorship only not the program manager.
“Program Roadmap.” is wrong, no authority includes in the roadmap.
“Program governance plan.” is correct; The purpose of the program governance plan is to describe the systems and methods used to monitor, manage, and support a given program, and the responsibilities of specific roles for ensuring the timely and effective use of those systems and methods. SPM Page# 112.
Incorect
The correct answer is “Program governance plan.”. Now you are in the delivery phase. “Program Charter.” is wrong because the program charter includes the recommended Program governance that will be updated in the program governance plan.” What is the recommended governance structure to manage, control, and support the program? What are the recommended governance structures to guide and oversee the program components, including reporting requirements? What authority does the program manager possess? This information is updated in the program governance plan.”. SPM 5th edition, page# 71.
“Program Business case.” is wrong; the Business case includes the authority of the sponsorship only not the program manager.
“Program Roadmap.” is wrong, no authority includes in the roadmap.
“Program governance plan.” is correct; The purpose of the program governance plan is to describe the systems and methods used to monitor, manage, and support a given program, and the responsibilities of specific roles for ensuring the timely and effective use of those systems and methods. SPM Page# 112.
Întrebarea 24 din 55
24. Întrebare
A key stakeholder requests a change that may impact the schedule of the program, you captured the request in the change log, performed the impact analysis then take the decision on behalf of the program governance board. In which phase are you?
Corect
The correct answer is “Delivery phase.”: A program change request is a formal proposal to modify any program document, deliverable, or baseline. So, the request after approving the program management plan means during the delivery phase. SPM 5th edition, page #163. During the course of program delivery, change requests that fall within the program manager’s authority level will be approved or rejected to manage performance and any changes to the program management plan. And any changes out of the program manager’s authority should be escalated to the program governance board. SPM 5th edition, page#161.
Incorect
The correct answer is “Delivery phase.”: A program change request is a formal proposal to modify any program document, deliverable, or baseline. So, the request after approving the program management plan means during the delivery phase. SPM 5th edition, page #163. During the course of program delivery, change requests that fall within the program manager’s authority level will be approved or rejected to manage performance and any changes to the program management plan. And any changes out of the program manager’s authority should be escalated to the program governance board. SPM 5th edition, page#161.
Întrebarea 25 din 55
25. Întrebare
You are the program manager of a construction of an airport in your city. The program consists of 15 projects and 4 subsidiary programs. The program management plan has been approved. Now you are in the delivery phase, and many risks have been identified. You have noticed that the project managers report to you all the project risks that have caused you to be preoccupied with project risks and the loss of time needed to manage the program. Which of the following can avoid that problem in the future?
Corect
The correct answer is “Develop escalation policies and procedures.”: Options “Develop a governance framework.”, “Develop escalation policies and procedures.”, and “Develop program governance frameworks, functions, and processes.” are elements in option ” program governance plan “. Sure the development of a program governance plan will solve the problem, but we are looking for the best and specific option. Option “Develop escalation policies and procedures.”: Developing escalation policies and procedures is the specific option that will solve the problem as a part of the governance plan. Establish escalation policies and procedures in order to ensure risks are handled at the appropriate level Examination Content Outline Domain5/task7. Each program’s governance frameworks, functions, and processes are summarized in a program governance plan. SPM 5th edition Page#111. Effective risk and issue management practices ensure that key risks and issues are escalated appropriately and resolved in a timely manner. The expectations for risk and issue escalation at all levels are documented and communicated to ensure that the organization clearly defines its requirements for the engagement of governing stakeholders at the appropriate times for effective risk and issue management. SPM 5th edition, Page#114
Incorect
The correct answer is “Develop escalation policies and procedures.”: Options “Develop a governance framework.”, “Develop escalation policies and procedures.”, and “Develop program governance frameworks, functions, and processes.” are elements in option ” program governance plan “. Sure the development of a program governance plan will solve the problem, but we are looking for the best and specific option. Option “Develop escalation policies and procedures.”: Developing escalation policies and procedures is the specific option that will solve the problem as a part of the governance plan. Establish escalation policies and procedures in order to ensure risks are handled at the appropriate level Examination Content Outline Domain5/task7. Each program’s governance frameworks, functions, and processes are summarized in a program governance plan. SPM 5th edition Page#111. Effective risk and issue management practices ensure that key risks and issues are escalated appropriately and resolved in a timely manner. The expectations for risk and issue escalation at all levels are documented and communicated to ensure that the organization clearly defines its requirements for the engagement of governing stakeholders at the appropriate times for effective risk and issue management. SPM 5th edition, Page#114
Întrebarea 26 din 55
26. Întrebare
Your organization had been awarded the construction of a new airport in your city. You are the program manager of that program. While you are in the delivery phase, you are informed that one of the projects in your program is misaligned with the organization’s strategic plan due to some major decisions that have been taken by the organization’s CEO. Within the above context, what will you do first?
Corect
The correct answer is “Do the impact analysis to know the effect of closing that project on other components of the program.”:
“Escalate to the Program governance board.” – is wrong because the program manager will not escalate any things without recommendations. And maybe the matter under the authority of the program manager doesn’t need escalation.
“Write a recommendation to close that project.” – is wrong, the program manager didn’t decide yet that the program will be recommended for closing.
“Do the impact analysis to know the effect of closing that project on other components of the program.” – is correct: There is no decision for closing the project yet. The program manager has to analyze the impact of the misalignment issue and the closing project risk on the program. Maybe the program manager can realign the project or maybe escalate a recommendation to the program governance board for closing the project.
Incorect
The correct answer is “Do the impact analysis to know the effect of closing that project on other components of the program.”:
“Escalate to the Program governance board.” – is wrong because the program manager will not escalate any things without recommendations. And maybe the matter under the authority of the program manager doesn’t need escalation.
“Write a recommendation to close that project.” – is wrong, the program manager didn’t decide yet that the program will be recommended for closing.
“Do the impact analysis to know the effect of closing that project on other components of the program.” – is correct: There is no decision for closing the project yet. The program manager has to analyze the impact of the misalignment issue and the closing project risk on the program. Maybe the program manager can realign the project or maybe escalate a recommendation to the program governance board for closing the project.
Întrebarea 27 din 55
27. Întrebare
Which of the following options contains the direction of the program?
Corect
The correct answer is “Program management plan.”: Programs often have a significant level of uncertainty. While the program management plan may document the intended direction and benefits of the program, the full suite of program components may not be known; there might not even be a desire for them to be known. SPM 5th edition, Page#95
Incorect
The correct answer is “Program management plan.”: Programs often have a significant level of uncertainty. While the program management plan may document the intended direction and benefits of the program, the full suite of program components may not be known; there might not even be a desire for them to be known. SPM 5th edition, Page#95
Întrebarea 28 din 55
28. Întrebare
Your organization had been awarded the construction of a new industrial city. You are the program manager of this program. Now you and your team are developing the business case and the potential initiation of a new program to respond to some operational issues with the deployed products. Which activities are you developing?
Corect
The correct answer is “Program Benefits sustainment activities.”: Developing business cases and the potential initiation of new projects or programs to respond to operational issues with the deployed product, service, or capability is being supported or public acceptance/reaction to the improvement or to legislative changes; political, economic, and socioeconomic changes; cultural shifts; or logistics issues with a deployed product, service, capability, or results are being supported. SPM 5th edition, Page# 69.
“Program formulation activities.”- is wrong because the business case in the question is not for the main program, it’s only for responding to the operational issues with the delivery product.
“Program Benefits identification activities.” – is wrong, no development for the business case in the identification activities. SPM 5th edition, page# 84.
“Program Benefits transition activities.” – is wrong: no development of business cases in the transition activities. SPM 5th edition, Page# 91.
Incorect
The correct answer is “Program Benefits sustainment activities.”: Developing business cases and the potential initiation of new projects or programs to respond to operational issues with the deployed product, service, or capability is being supported or public acceptance/reaction to the improvement or to legislative changes; political, economic, and socioeconomic changes; cultural shifts; or logistics issues with a deployed product, service, capability, or results are being supported. SPM 5th edition, Page# 69.
“Program formulation activities.”- is wrong because the business case in the question is not for the main program, it’s only for responding to the operational issues with the delivery product.
“Program Benefits identification activities.” – is wrong, no development for the business case in the identification activities. SPM 5th edition, page# 84.
“Program Benefits transition activities.” – is wrong: no development of business cases in the transition activities. SPM 5th edition, Page# 91.
Întrebarea 29 din 55
29. Întrebare
You are assigned as a program manager for a new hospital program. Now you are in the delivery phase, one of the components is completed and you want to explain to the steering committee that this component is completed. How can you do that?
Corect
The correct answer is “Explain to them that the closure conditions of the component are met”: After the program components have produced deliverables and coordinated the successful delivery of their products, services, or results, these components are typically scheduled for closure or transition to operations or ongoing work. The criteria for performing these activities and the organizational expectations are documented in the governance plan.
The review of any recommendation for the transition or closure of a program component generally includes:
1- Confirming that the business case for the component has been sufficiently satisfied or that further pursuit of the component’s goals should be discontinued.
2- Ensuring appropriate program-level communications of the component’s closure to key stakeholders.
3- Ensuring component compliance with program-level quality control plans (when required).
4- Assessing organizational- or program-level lessons learned as a consequence of the performance of the component in transition.
5- Confirm that all other accepted practices for project or program transition or closure have been satisfied.
“Explain to them that the deliverables of the component are delivered successfully.”, “Explain to them that the benefits of the component are delivered.” and “Explain to them that the component produced the intended results in accordance with the program management plan.” are wrong because after the deliverables, results, or benefits of the component are delivered successfully, will typically be scheduled for closure or transition to operations or ongoing work.
Incorect
The correct answer is “Explain to them that the closure conditions of the component are met”: After the program components have produced deliverables and coordinated the successful delivery of their products, services, or results, these components are typically scheduled for closure or transition to operations or ongoing work. The criteria for performing these activities and the organizational expectations are documented in the governance plan.
The review of any recommendation for the transition or closure of a program component generally includes:
1- Confirming that the business case for the component has been sufficiently satisfied or that further pursuit of the component’s goals should be discontinued.
2- Ensuring appropriate program-level communications of the component’s closure to key stakeholders.
3- Ensuring component compliance with program-level quality control plans (when required).
4- Assessing organizational- or program-level lessons learned as a consequence of the performance of the component in transition.
5- Confirm that all other accepted practices for project or program transition or closure have been satisfied.
“Explain to them that the deliverables of the component are delivered successfully.”, “Explain to them that the benefits of the component are delivered.” and “Explain to them that the component produced the intended results in accordance with the program management plan.” are wrong because after the deliverables, results, or benefits of the component are delivered successfully, will typically be scheduled for closure or transition to operations or ongoing work.
Întrebarea 30 din 55
30. Întrebare
You are a program manager of the ABC program. You completed the delivery phase and are now in the Closure phase which includes program activities necessary to transition program benefits to the sustaining organization and formally close the program in a controlled manner. Within the above context, which of the following is not included in the program transition?
Corect
The correct answer is “Components transition.”: Because the transition of the components is done during the delivery phase. Prior to the end of the program delivery phase, all component areas are reviewed to verify that the benefits were delivered and to transition any remaining projects and sustaining activities. SPM 5th edition, PAGE#148.
“Program resources disposition.”, “Program steering committee approval.” and “The transition from as-is to to-be.” are wrong; all are performed during program transition. During program transition, the program steering committee is consulted to determine whether: (a) the program has met all of the desired benefits and that all transition work has been performed within the component transition, or (b) there is another program or sustaining activity that will oversee the ongoing benefits for which this program was chartered. In the second instance, there may be work required to transition the resources, responsibilities, knowledge, and lessons learned to another sustaining entity. Once the transitioning activities are completed, the program manager receives approval from the sponsoring organization to formally close the program. SPM 5th edition, PAGE#148.
Incorect
The correct answer is “Components transition.”: Because the transition of the components is done during the delivery phase. Prior to the end of the program delivery phase, all component areas are reviewed to verify that the benefits were delivered and to transition any remaining projects and sustaining activities. SPM 5th edition, PAGE#148.
“Program resources disposition.”, “Program steering committee approval.” and “The transition from as-is to to-be.” are wrong; all are performed during program transition. During program transition, the program steering committee is consulted to determine whether: (a) the program has met all of the desired benefits and that all transition work has been performed within the component transition, or (b) there is another program or sustaining activity that will oversee the ongoing benefits for which this program was chartered. In the second instance, there may be work required to transition the resources, responsibilities, knowledge, and lessons learned to another sustaining entity. Once the transitioning activities are completed, the program manager receives approval from the sponsoring organization to formally close the program. SPM 5th edition, PAGE#148.
Întrebarea 31 din 55
31. Întrebare
PMA is a large organization in the production of steel. They want to increase productivity through the construction of a new factory. The management assigned you as a program manager for the construction of the new factory. Now you are in a meeting with your team, identifying the impacts on the program components from overruns or underruns. In which phase are you?
Corect
The correct answer is “Program Delivery Phase.”:
Program delivery phase activities include program activities required for coordinating and managing the actual delivery of programs. These activities include change control, reporting, information distribution, cost, procurement, quality, and risk. The standard for program management SPM 5th edition, page# 160.
Incorect
The correct answer is “Program Delivery Phase.”:
Program delivery phase activities include program activities required for coordinating and managing the actual delivery of programs. These activities include change control, reporting, information distribution, cost, procurement, quality, and risk. The standard for program management SPM 5th edition, page# 160.
Întrebarea 32 din 55
32. Întrebare
Alexandra is a program manager of an advertisements program. Now she is in the delivery phase, and the program sponsor is worried about the current status of the program cost and benefits, within the above context, which of the following will she provide to the sponsor?
Corect
The correct answer is “Program performance report.”: Program performance reports include a summary of the progress of all program components. They describe whether the program’s goals will be met and benefits will be successfully delivered according to plan. These reports generally provide current status information about what work has been accomplished (especially milestones and phase gates); what work remains to be completed; earned value; and risks, issues, and changes under consideration. SPM 5th edition, Page#162.
Incorect
The correct answer is “Program performance report.”: Program performance reports include a summary of the progress of all program components. They describe whether the program’s goals will be met and benefits will be successfully delivered according to plan. These reports generally provide current status information about what work has been accomplished (especially milestones and phase gates); what work remains to be completed; earned value; and risks, issues, and changes under consideration. SPM 5th edition, Page#162.
Întrebarea 33 din 55
33. Întrebare
You are a program manager of the construction of a new airport. You know that the Civil Aviation Authority is waiting impatiently for the airport. The delivery date of the airport after two days only. It’s very important to deliver the program on time and any delay will irritate the client. The delivery is a major milestone for the program. The program performance was very good. But now you discovered technical points that can’t be rectified before the delivery date. Within the above context, what will you do?
Corect
The correct answer is “Develop a clear document of these technical points and their impacts, and Inform the customer in a virtual meeting about them, then get their preference about releasing the airport.”:
The receiving entity should have a clear understanding of the capabilities or results to be transitioned and what is required for the entity to successfully sustain the benefits. All pertinent documents, training and materials, supporting systems, facilities, and personnel are typically provided during the transition and may include transition meetings and conferences. SPM 5th edition, page#93.
Incorect
The correct answer is “Develop a clear document of these technical points and their impacts, and Inform the customer in a virtual meeting about them, then get their preference about releasing the airport.”:
The receiving entity should have a clear understanding of the capabilities or results to be transitioned and what is required for the entity to successfully sustain the benefits. All pertinent documents, training and materials, supporting systems, facilities, and personnel are typically provided during the transition and may include transition meetings and conferences. SPM 5th edition, page#93.
Întrebarea 34 din 55
34. Întrebare
In your program, you are preparing the stakeholder engagement plan. One of the key stakeholders informs you that you have to perform stakeholder analysis and planning before developing the stakeholder engagement plan. You agree with the key stakeholder. Within the above context, what will you do first?
Corect
The correct answer is “Understanding of expectation of program benefits delivery.”:
“Evaluate the stakeholders’ ability to influence the outcome of the program.” and “Understanding of expectation of program benefits delivery.” are correct, but you have to evaluate the stakeholders’ expectations of program benefits delivery before their ability to influence the outcome of the program. So the first step is “Understanding of expectation of program benefits delivery.”.
As part of the stakeholder analysis and engagement planning, the following aspects for each stakeholder are taken into consideration:
1- Organizational culture and acceptance of change,
2- Attitudes about the program and its sponsors,
3- Relevant phase(s) applicable to stakeholders specific engagement,
4- Expectation of program benefits delivery.
5- Degree of support or opposition to the program benefits.
6- Ability to influence the outcome of the program.
SPM 5th edition, page#105.
Incorect
The correct answer is “Understanding of expectation of program benefits delivery.”:
“Evaluate the stakeholders’ ability to influence the outcome of the program.” and “Understanding of expectation of program benefits delivery.” are correct, but you have to evaluate the stakeholders’ expectations of program benefits delivery before their ability to influence the outcome of the program. So the first step is “Understanding of expectation of program benefits delivery.”.
As part of the stakeholder analysis and engagement planning, the following aspects for each stakeholder are taken into consideration:
1- Organizational culture and acceptance of change,
2- Attitudes about the program and its sponsors,
3- Relevant phase(s) applicable to stakeholders specific engagement,
4- Expectation of program benefits delivery.
5- Degree of support or opposition to the program benefits.
6- Ability to influence the outcome of the program.
SPM 5th edition, page#105.
Întrebarea 35 din 55
35. Întrebare
Your program is the construction of 15 buildings inside the university. While you are in the execution phase, the sponsor informed you to upgrade three existing buildings. What will you do first?
Corect
The correct answer is “Identify the stakeholders of the three existing buildings.”:
“Update the benefits management plan.” and “Add the benefits of the three buildings to the benefits register.” are wrong because they will be updated later after stakeholder identification. The benefits are based on the stakeholders’ expectations. The purpose of the benefits identification phase is to analyze the available information about organizational and business strategies, internal and external influences, and program drivers to identify and qualify the benefits that program stakeholders expect to realize. SPM 5th edition, Page# 84.
“Understand the stakeholders’ expectations.”: is wrong, because of the understanding of the stakeholders’ needs and expectations after the stakeholders’ identification.
Incorect
The correct answer is “Identify the stakeholders of the three existing buildings.”:
“Update the benefits management plan.” and “Add the benefits of the three buildings to the benefits register.” are wrong because they will be updated later after stakeholder identification. The benefits are based on the stakeholders’ expectations. The purpose of the benefits identification phase is to analyze the available information about organizational and business strategies, internal and external influences, and program drivers to identify and qualify the benefits that program stakeholders expect to realize. SPM 5th edition, Page# 84.
“Understand the stakeholders’ expectations.”: is wrong, because of the understanding of the stakeholders’ needs and expectations after the stakeholders’ identification.
Întrebarea 36 din 55
36. Întrebare
You are defining and prioritizing the program components and their interdependencies to create …..
Corect
The correct answer is “Program benefits management plan.”:
Defining and prioritizing program components and their interdependencies is one of the activities that make up benefits analysis and planning.
The purpose of the benefits analysis and planning phase is to establish the program benefits management plan and develop the benefits metrics and framework for monitoring and controlling both the components and the measurement of benefits within the program. SPM 5th edition, Page#85.
Incorect
The correct answer is “Program benefits management plan.”:
Defining and prioritizing program components and their interdependencies is one of the activities that make up benefits analysis and planning.
The purpose of the benefits analysis and planning phase is to establish the program benefits management plan and develop the benefits metrics and framework for monitoring and controlling both the components and the measurement of benefits within the program. SPM 5th edition, Page#85.
Întrebarea 37 din 55
37. Întrebare
You are a program manager of an important program for your company. Now you are in the initiation stage, developing a milestone plan. Which of the following contains the above information?
Corect
The correct answer is “Program management plan.”:
The program management plan can be a valuable tool for managing the organization of a program and for assessing a program’s progress toward achieving its expected benefits. To better enable governance of the program, the program management plan can be used to show how benefits are delivered within major stages or milestones; it may also include the component details, their durations, and contributions to benefits. In a large construction program, for example, the program management plan may present stages toward the final benefits of the program. In a system development and production program, the program management plan may depict how benefits, such as system capabilities, will be delivered through incremental releases or a series of models. A program management plan is an effective way to communicate the overarching plan and benefits to stakeholders to build and maintain advocacy. The program management plan may be updated throughout the life cycle of the program. SPM 5th edition page# 74
“Program benefits management plan.” and “Program benefits register.” are wrong because they don’t contain milestones.
“Program Charter.”: is wrong doesn’t contain a milestones plan.
Incorect
The correct answer is “Program management plan.”:
The program management plan can be a valuable tool for managing the organization of a program and for assessing a program’s progress toward achieving its expected benefits. To better enable governance of the program, the program management plan can be used to show how benefits are delivered within major stages or milestones; it may also include the component details, their durations, and contributions to benefits. In a large construction program, for example, the program management plan may present stages toward the final benefits of the program. In a system development and production program, the program management plan may depict how benefits, such as system capabilities, will be delivered through incremental releases or a series of models. A program management plan is an effective way to communicate the overarching plan and benefits to stakeholders to build and maintain advocacy. The program management plan may be updated throughout the life cycle of the program. SPM 5th edition page# 74
“Program benefits management plan.” and “Program benefits register.” are wrong because they don’t contain milestones.
“Program Charter.”: is wrong doesn’t contain a milestones plan.
Întrebarea 38 din 55
38. Întrebare
While you are identifying the program outputs and outcomes to provide benefits aligned with the organization’s strategic goals and objectives, the sponsor asks you this question, when will the program strategic alignment be performed? Your answer is………
Corect
The correct answer is “Throughout the program life cycle.”
Program Strategy Alignment is the performance domain that identifies program outputs and outcomes to provide benefits aligned with the organization’s strategic goals and objectives. SPM 5th edition, page#67.
During the execution of the program formulation sub-phase, the program strategy alignment process is initiated and runs until the end of the program life cycle. SPM 5th edition, page# 68.
Incorect
The correct answer is “Throughout the program life cycle.”
Program Strategy Alignment is the performance domain that identifies program outputs and outcomes to provide benefits aligned with the organization’s strategic goals and objectives. SPM 5th edition, page#67.
During the execution of the program formulation sub-phase, the program strategy alignment process is initiated and runs until the end of the program life cycle. SPM 5th edition, page# 68.
Întrebarea 39 din 55
39. Întrebare
You are analyzing the stakeholder information that you have collected through interviews, focus groups, and historical information. The information is about the stakeholders’ influence and impacts on the program, who influences whom, the relations between the stakeholders, and who are in conflict with whom. All this information will be documented in…….
Corect
The correct answer is “Stakeholders register.”:
This register lists the stakeholders and categorizes their relationship to the program, their ability to influence the program outcome, their degree of support for the program, and other characteristics or attributes the program manager feels could influence the stakeholders’ perception and the program’s outcomes. SPM 5th edition, page# 100.
Incorect
The correct answer is “Stakeholders register.”:
This register lists the stakeholders and categorizes their relationship to the program, their ability to influence the program outcome, their degree of support for the program, and other characteristics or attributes the program manager feels could influence the stakeholders’ perception and the program’s outcomes. SPM 5th edition, page# 100.
Întrebarea 40 din 55
40. Întrebare
You are a manager of the construction of a new airport program in your city. Your program contains 11 projects and is now in the execution stage. While you are in a meeting with the sponsor, he requests you to provide the performance of the project managers by next week. Which of the following is most likely considered to do that?
Corect
The correct answer is “Project management plans.”:
Review project managers’ performance in executing the project in accordance with the project plan in order to maximize their contribution to achieving program goals. Exam content outline, domain 2 task 20.
Incorect
The correct answer is “Project management plans.”:
Review project managers’ performance in executing the project in accordance with the project plan in order to maximize their contribution to achieving program goals. Exam content outline, domain 2 task 20.
Întrebarea 41 din 55
41. Întrebare
While you are in the delivery phase of your program which contains 10 projects and two subsidiary programs. The component managers are assigned early in the delivery phase. You noticed that some of them don’t know how to interact with other components and don’t know how to identify the issues, risks, and dependencies that may impact other program components. Within the above context, what will you do?
Corect
The correct answer is “Provide training to the component managers on program benefits, objectives, strategy, and goals.”:
You have to give training to the component managers on the program benefits, objectives, goals, program strategy, and interdependencies between the components to know how to identify the risks and issues that may impact other components and to know which risks and issues will be escalated to the program manager.
“Review the program charter with the component managers.”, “Update the benefits management plan with the component managers.”, and “Understand the expectations and needs of the component managers.” are wrong because these options can not learn them how to recover their weak points.
Incorect
The correct answer is “Provide training to the component managers on program benefits, objectives, strategy, and goals.”:
You have to give training to the component managers on the program benefits, objectives, goals, program strategy, and interdependencies between the components to know how to identify the risks and issues that may impact other components and to know which risks and issues will be escalated to the program manager.
“Review the program charter with the component managers.”, “Update the benefits management plan with the component managers.”, and “Understand the expectations and needs of the component managers.” are wrong because these options can not learn them how to recover their weak points.
Întrebarea 42 din 55
42. Întrebare
One of the stakeholders submitted to you a request to change some points in the program, you discussed that request with the stakeholder and you started the impact analysis of that request. You found that the request will impact the program scope, schedule, cost, and benefits. You submitted the change request with the analysis to the program governance board for approval. After three days the governance board replied with approval, and immediately you documented the approval in the change log. Within the above context, what will you do next?
Corect
The correct answer is “Update risk, schedule, cost, scope, and benefits management plans.”:
The program change request is a formal proposal to modify any program document, deliverable, or baseline. Program change request steps are:-
1- Record the change request in the program change log.
2- analyzed the change request to determine their urgency and impact on program baseline elements and other program components.
3- Submit to the program governance board for the decision if more than your authority.
4- Update the change log once the decision on the program change request has been made by you or the program steering committee.
5- Update the impacted areas in the program.
6- Update the program management plan.
7- Reflect the updates to component plans, as warranted.
8- Communicate the decision and changes to the appropriate stakeholders, according to the program communications management plan.
9- Implement the approved change request by the program team.
Incorect
The correct answer is “Update risk, schedule, cost, scope, and benefits management plans.”:
The program change request is a formal proposal to modify any program document, deliverable, or baseline. Program change request steps are:-
1- Record the change request in the program change log.
2- analyzed the change request to determine their urgency and impact on program baseline elements and other program components.
3- Submit to the program governance board for the decision if more than your authority.
4- Update the change log once the decision on the program change request has been made by you or the program steering committee.
5- Update the impacted areas in the program.
6- Update the program management plan.
7- Reflect the updates to component plans, as warranted.
8- Communicate the decision and changes to the appropriate stakeholders, according to the program communications management plan.
9- Implement the approved change request by the program team.
Întrebarea 43 din 55
43. Întrebare
Program stakeholder communication is at the heart of program stakeholder engagement. It is key to executing program endeavors and, ultimately, delivering benefits to the organization. This critical component is a vehicle for information sharing, negotiation, and collaboration among the program team members to drive program implementation efforts. Within the above context, who is accountable for the above?
Corect
The correct answer is “Program Manager.”:
The program manager is responsible for monitoring and managing program risks, performance, synergies, and communications. SPM 5th edition, page# 123.
Program managers spend a significant amount of time and effort communicating with the program stakeholders, including the program team, component teams, component managers, customers, and program sponsor. SPM 5th edition, page#184.
“Program Management Office.”: is wrong, PMO is supporting program communications. SPM 5th edition, page# 27.
“Project Managers.”: is wrong, the project manager responsible for the communications of his project.
“Program Sponsor.”: is wrong, the sponsor is integral to the communication and stakeholder processes. The sponsor provides valuable guidance and support to the program manager. SPM 5th, Page# 120
Incorect
The correct answer is “Program Manager.”:
The program manager is responsible for monitoring and managing program risks, performance, synergies, and communications. SPM 5th edition, page# 123.
Program managers spend a significant amount of time and effort communicating with the program stakeholders, including the program team, component teams, component managers, customers, and program sponsor. SPM 5th edition, page#184.
“Program Management Office.”: is wrong, PMO is supporting program communications. SPM 5th edition, page# 27.
“Project Managers.”: is wrong, the project manager responsible for the communications of his project.
“Program Sponsor.”: is wrong, the sponsor is integral to the communication and stakeholder processes. The sponsor provides valuable guidance and support to the program manager. SPM 5th, Page# 120
Întrebarea 44 din 55
44. Întrebare
In your program, you have defined key performance indicators and metrics for stakeholders and their desired engagement. As a program manager, what is the next step?
Corect
The correct answer is “Document the key performance indicators and the metrics in the program stakeholder engagement plan.”:
Documentation of the metrics and the KPIs in the program stakeholder engagement plan before the approval of them as a part of the stakeholder engagement plan. A stakeholder engagement plan is a subsidiary plan in the program management plan.
The plan defines the metrics used to measure the performance of stakeholder engagement activities. This could include measures of participation in meetings and other communication channels, and the degree of active or passive support or resistance, and can also strive to measure the effectiveness of the engagement in meeting its intended goal. SPM 5th edition, page#105
Incorect
The correct answer is “Document the key performance indicators and the metrics in the program stakeholder engagement plan.”:
Documentation of the metrics and the KPIs in the program stakeholder engagement plan before the approval of them as a part of the stakeholder engagement plan. A stakeholder engagement plan is a subsidiary plan in the program management plan.
The plan defines the metrics used to measure the performance of stakeholder engagement activities. This could include measures of participation in meetings and other communication channels, and the degree of active or passive support or resistance, and can also strive to measure the effectiveness of the engagement in meeting its intended goal. SPM 5th edition, page#105
Întrebarea 45 din 55
45. Întrebare
While you are in the delivery phase, two of the component managers need the senior consultant who is working at the program level and after discussion with them, you discovered that they need the consultant at the same time. What should you do?
Corect
The correct answer is “Assign the senior consultant to the components as prioritized by the guidelines in the program resources management plan.”
Resource prioritization allows the program manager to prioritize the use of limited resources and to optimize their use across all components within the program. SPM 5th edition, page# 168.
The program resources management plan also describes the guidelines for making program resource prioritization decisions and resolving resource conflicts. SPM 5th, page# 193.
“Hire an additional senior consultant to assign one for each component.”: is wrong, because you have to optimize the use of scarce resources.
“Use resources interdependency management by carefully controlling the schedule for scarce resources.”: is wrong, because the question doesn’t mention that the two components are interdependent.
“Assign the senior consultant to the components as prioritized by him.”: is wrong, because the resource prioritization decisions should be based on the guidelines in the program resource management plan, not the senior consultant.
Incorect
The correct answer is “Assign the senior consultant to the components as prioritized by the guidelines in the program resources management plan.”
Resource prioritization allows the program manager to prioritize the use of limited resources and to optimize their use across all components within the program. SPM 5th edition, page# 168.
The program resources management plan also describes the guidelines for making program resource prioritization decisions and resolving resource conflicts. SPM 5th, page# 193.
“Hire an additional senior consultant to assign one for each component.”: is wrong, because you have to optimize the use of scarce resources.
“Use resources interdependency management by carefully controlling the schedule for scarce resources.”: is wrong, because the question doesn’t mention that the two components are interdependent.
“Assign the senior consultant to the components as prioritized by him.”: is wrong, because the resource prioritization decisions should be based on the guidelines in the program resource management plan, not the senior consultant.
Întrebarea 46 din 55
46. Întrebare
You are a program manager of the relocation of the headquarters office from the downtown to the industrial area. Some of the stakeholders are against the program and others are supportive of the program. As a program manager, what will you do first?
Corect
The correct answer is “Send them the mission, vision, and benefits of the program with the clarification of how the program will benefit the stakeholders and the organization.”:
Send them the mission, vision, and benefits of the program with a clarification of how the program will benefit the stakeholders and the organization.
Some stakeholders view the program benefits as change. The stakeholders resist change whenever they have not directly requested it, have not participated in creating it, do not understand the necessity for it, or are concerned with the effect of the change on them personally. SPM 5th, page#99
“Define the expectations of all stakeholders about the program.”: This is wrong because the understanding of expectations is already done, and you know the supportive and resistive to the program.
“Identify the supportive stakeholders only and send them all the documents of the program.” and “Identify the negative stakeholders only and send them all the documents of the program.” are wrong because you have to balance between activities related to mitigating the effect of stakeholders who view the program negatively and encouraging the active support of stakeholders who see the program as a positive contribution. SPM 5th edition, page#103.
Incorect
The correct answer is “Send them the mission, vision, and benefits of the program with the clarification of how the program will benefit the stakeholders and the organization.”:
Send them the mission, vision, and benefits of the program with a clarification of how the program will benefit the stakeholders and the organization.
Some stakeholders view the program benefits as change. The stakeholders resist change whenever they have not directly requested it, have not participated in creating it, do not understand the necessity for it, or are concerned with the effect of the change on them personally. SPM 5th, page#99
“Define the expectations of all stakeholders about the program.”: This is wrong because the understanding of expectations is already done, and you know the supportive and resistive to the program.
“Identify the supportive stakeholders only and send them all the documents of the program.” and “Identify the negative stakeholders only and send them all the documents of the program.” are wrong because you have to balance between activities related to mitigating the effect of stakeholders who view the program negatively and encouraging the active support of stakeholders who see the program as a positive contribution. SPM 5th edition, page#103.
Întrebarea 47 din 55
47. Întrebare
Your program contains 15 projects, 3 subsidiary programs, and program activities. While you and the component managers are in the meeting, you notice that one of the component managers is always not participating in the meeting discussion and setting silent all the time. What should you do first to know his point of view?
Corect
The correct answer is “Request everyone in the meeting to say his point of view about the meeting.”:
You have to ask all component managers to say their point of view, because If you ask him alone, he may be embarrassed in front of others. In case he doesn’t say his point of view, you have to meet him alone in your office to discuss the reasons, then take the decision, either send him for communication training if he has a problem with communication skills or escalate to the governance board or the Sponsor if he doesn’t care.
Incorect
The correct answer is “Request everyone in the meeting to say his point of view about the meeting.”:
You have to ask all component managers to say their point of view, because If you ask him alone, he may be embarrassed in front of others. In case he doesn’t say his point of view, you have to meet him alone in your office to discuss the reasons, then take the decision, either send him for communication training if he has a problem with communication skills or escalate to the governance board or the Sponsor if he doesn’t care.
Întrebarea 48 din 55
48. Întrebare
Corina is a manager of an infrastructure program for her organization Accelyo. During the planning meeting with the team, she is discussing a document that contains the boundaries of the program scope. Which of the following documents is she discussing?
Corect
The correct answer is “Program Scope Statement”:
“Program Business Case.”: is wrong because, the business case contains analyses, business needs, and others that can be used to establish and describe the high-level scope boundaries.
“Program Charter.”: is wrong because the Program Charter contains the high-level scope, so it contains high-level scope boundaries.
“Program Work breakdown structure.”: is wrong because the program WBS is a deliverable-oriented hierarchical decomposition encompassing the total scope of the program, and it includes the deliverables to be produced by the constituent components. The program WBS provides an overview of the program and shows how each component contributes to the objectives of the program. SPM 5th edition, page# 197.
“Program Scope Statement.”: is correct because the program scope statement contains the program scope boundaries which are defining what’s included in the program scope—and what’s excluded. It clearly defines the extent of the program scope.
The assessment of program scope, which includes boundaries, links to other programs/projects, and ongoing activities, is required as part of the program charter and to support initial cost, change, resource, risk, and schedule assessments. This initial program scope assessment develops the program scope statement from the program goals and objectives. SPM 5th edition, page# 183.
Incorect
The correct answer is “Program Scope Statement”:
“Program Business Case.”: is wrong because, the business case contains analyses, business needs, and others that can be used to establish and describe the high-level scope boundaries.
“Program Charter.”: is wrong because the Program Charter contains the high-level scope, so it contains high-level scope boundaries.
“Program Work breakdown structure.”: is wrong because the program WBS is a deliverable-oriented hierarchical decomposition encompassing the total scope of the program, and it includes the deliverables to be produced by the constituent components. The program WBS provides an overview of the program and shows how each component contributes to the objectives of the program. SPM 5th edition, page# 197.
“Program Scope Statement.”: is correct because the program scope statement contains the program scope boundaries which are defining what’s included in the program scope—and what’s excluded. It clearly defines the extent of the program scope.
The assessment of program scope, which includes boundaries, links to other programs/projects, and ongoing activities, is required as part of the program charter and to support initial cost, change, resource, risk, and schedule assessments. This initial program scope assessment develops the program scope statement from the program goals and objectives. SPM 5th edition, page# 183.
Întrebarea 49 din 55
49. Întrebare
Your program is in the delivery phase and three components need to start. You want to identify the component managers. What will you do?
Corect
The correct answer is “Contacting the functional manager for profiles.”:
When the structure of the organization is not mentioned in the question, you should consider it a matrix organization.
The functional manager focuses on providing management oversight for a functional or business unit. When resources are unavailable within the program, the program manager calls upon the larger organization for assistance. When necessary, the program manager should work with the organization to develop a statement of work (SOW) to contract the necessary resources.
“Contacting your colleagues.”: is wrong because the human resources are outside the control of your colleagues.
“Contacting the human resource team to get profiles.”: is wrong because the human resource team is under the control of the functional manager. So you can’t contact them directly.
“Hiring from the local market.”: is wrong because you have to check the resources in your organization. If not available you should work with the organization to develop a statement of work (SOW) to contract the necessary resources.
Incorect
The correct answer is “Contacting the functional manager for profiles.”:
When the structure of the organization is not mentioned in the question, you should consider it a matrix organization.
The functional manager focuses on providing management oversight for a functional or business unit. When resources are unavailable within the program, the program manager calls upon the larger organization for assistance. When necessary, the program manager should work with the organization to develop a statement of work (SOW) to contract the necessary resources.
“Contacting your colleagues.”: is wrong because the human resources are outside the control of your colleagues.
“Contacting the human resource team to get profiles.”: is wrong because the human resource team is under the control of the functional manager. So you can’t contact them directly.
“Hiring from the local market.”: is wrong because you have to check the resources in your organization. If not available you should work with the organization to develop a statement of work (SOW) to contract the necessary resources.
Întrebarea 50 din 55
50. Întrebare
You are a program manager of a telecommunication program. The program contains 3 projects. Now your program is in the delivery phase and the earned value calculations are as per the below table. Within the above context and the below table, what is the situation of the program?
Corect
The correct answer is “The program is late and you spent less than planned.”:
According to the data in the table, all projects are late with SPI of less than one, and all projects are under budget with CPI of more than one. So option “The program is late and you spent less than planned.” is correct.
Incorect
The correct answer is “The program is late and you spent less than planned.”:
According to the data in the table, all projects are late with SPI of less than one, and all projects are under budget with CPI of more than one. So option “The program is late and you spent less than planned.” is correct.
Întrebarea 51 din 55
51. Întrebare
The stakeholders may be internal or external to the program and may have a positive or negative impact on the outcome of the program. Program and project managers need to be aware of the stakeholders’ impact and level of influence to understand and address the changing environments of programs and projects. Within the above context, you decided to categorize the stakeholders’ relationships with the program. Which of the following documents can help you?
Corect
The correct answer is “Program Stakeholders register.”:
The stakeholder register lists the stakeholders and categorizes their relationship to the program, their ability to influence the program outcome, their degree of support for the program, and other characteristics or attributes the program manager feels could influence the stakeholders’ perception and the program’s outcomes. SPM 5th, page# 100.
Once all major stakeholders are listed in the stakeholder register, the program manager will categorize them in order to start analyzing them. The categorization will highlight differences in their needs, expectations, or influence. SPM 5th, page# 103.
Incorect
The correct answer is “Program Stakeholders register.”:
The stakeholder register lists the stakeholders and categorizes their relationship to the program, their ability to influence the program outcome, their degree of support for the program, and other characteristics or attributes the program manager feels could influence the stakeholders’ perception and the program’s outcomes. SPM 5th, page# 100.
Once all major stakeholders are listed in the stakeholder register, the program manager will categorize them in order to start analyzing them. The categorization will highlight differences in their needs, expectations, or influence. SPM 5th, page# 103.
Întrebarea 52 din 55
52. Întrebare
You are a member of the selection committee. The following data has been given.
Program A: Cost = 30,000,000 and CBR=0.8
Program B: Cost = 20,000,000 and CBR=0.5
Program C: Cost = 40,000,000 and CBR=0.7
Program D: Cost = 35,000,000 and CBR=1.5
What program will be selected?
Corect
Program D.
Overall explanation
The correct answer is B:
Cost to Benefits Ratio = CBR = Cost/Benefits.
If the benefit increases the CBR will be decreased.
So the lowest value will be selected CBR=0.5
Incorect
Program D.
Overall explanation
The correct answer is B:
Cost to Benefits Ratio = CBR = Cost/Benefits.
If the benefit increases the CBR will be decreased.
So the lowest value will be selected CBR=0.5
Întrebarea 53 din 55
53. Întrebare
You are a program manager of a new hospital that aims to improve treatment procedures. The components have been initiated to achieve the program objectives and benefits. One of these components is the construction of a modern nursery for the employee’s babies. During the evaluation of these component benefits, the stakeholders are not agreeing on the value that will be delivered from this component. As a program manager, what is the reason for this problem?
Corect
The correct answer is “The expected levels of value that will be delivered from the tangible and intangible benefits are not clearly documented in the business case.”:
The business case serves as a formal declaration of the value that the program is expected to deliver and a justification for the resources that will be expended to deliver it. SPM 5th edition, Page# 84.
“The stakeholders are not identified in the stakeholder register.” and “The stakeholders are not contributing to the program activities.” are wrong because the stakeholders already available and are contributing to the program activities.
“Program benefits register.” is wrong because no values are documented in the benefits register.
Incorect
The correct answer is “The expected levels of value that will be delivered from the tangible and intangible benefits are not clearly documented in the business case.”:
The business case serves as a formal declaration of the value that the program is expected to deliver and a justification for the resources that will be expended to deliver it. SPM 5th edition, Page# 84.
“The stakeholders are not identified in the stakeholder register.” and “The stakeholders are not contributing to the program activities.” are wrong because the stakeholders already available and are contributing to the program activities.
“Program benefits register.” is wrong because no values are documented in the benefits register.
Întrebarea 54 din 55
54. Întrebare
Your company had been awarded a new program. You are the program manager of that program. The stakeholders don’t know why the program will be pursued and they don’t have any visibility about the program. Within the above context, what is the best document that will be used?
Corect
The correct answer is “Program high-level scope statement.”:
The program charter, business case, and benefits register can not be submitted to any stakeholders, because contain the investments, calculations, profits, and very important data that can’t be published to all stakeholders. The best option is program’s high-level scope statement can be published to all stakeholders. It contains the major product, service, or result with features and functions at a high level.
Incorect
The correct answer is “Program high-level scope statement.”:
The program charter, business case, and benefits register can not be submitted to any stakeholders, because contain the investments, calculations, profits, and very important data that can’t be published to all stakeholders. The best option is program’s high-level scope statement can be published to all stakeholders. It contains the major product, service, or result with features and functions at a high level.
Întrebarea 55 din 55
55. Întrebare
Which of the following is logically linking components, milestones, and high-level activities necessary to deliver program benefits?
Corect
The correct answer is “Program Master Schedule.”:
The program master schedule is the top-level program planning document that defines the individual component schedules and dependencies among program components (individual components and program-level activities) required to achieve the program goals.
The Master schedule includes.
– Component milestones that represent output to the program or share interdependency with other components.
The program master schedule should also include activities that are unique to the program including, but not limited to:
– activities related to stakeholder engagement
– Program-level risk mitigation activities.
– Program-level reviews.
SPM 5th edition, page# 195.
“Program Roadmap.”: is wrong, because of no activities in the roadmaps. The program roadmap (see Figure 3-3), a major component of the program management plan, is a chronological representation of a program’s intended direction, graphically depicting dependencies between major milestones and decision points and reflecting the linkage between the organizational strategy and the program work. SPM 5th, page# 72.
Incorect
The correct answer is “Program Master Schedule.”:
The program master schedule is the top-level program planning document that defines the individual component schedules and dependencies among program components (individual components and program-level activities) required to achieve the program goals.
The Master schedule includes.
– Component milestones that represent output to the program or share interdependency with other components.
The program master schedule should also include activities that are unique to the program including, but not limited to:
– activities related to stakeholder engagement
– Program-level risk mitigation activities.
– Program-level reviews.
SPM 5th edition, page# 195.
“Program Roadmap.”: is wrong, because of no activities in the roadmaps. The program roadmap (see Figure 3-3), a major component of the program management plan, is a chronological representation of a program’s intended direction, graphically depicting dependencies between major milestones and decision points and reflecting the linkage between the organizational strategy and the program work. SPM 5th, page# 72.
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